Desktop
Desktop Management/Helpdesk
Regular maintenance of desktop systems and notebooks is necessary to ensure a smoothly functioning work environment. This gives your employees the necessary tools to do an optimal job without distractions. Next to necessary updates to hardware and software, the users’ needs are the main factor for maintenance and support work.
We support your employees via our helpdesk and troubleshoot via remote access or on-site in a timely fashion.
Your advantages:
- User helpdesk services based on SLAs.
- Administration of Unix, Linux, and Microsoft Systems.
- Clearly defined service.
- Fixed budgetable costs.
"The best time to institute a formal helpdesk is nine months before you realize that you should have done this six months ago."
Frequently implemented projects in combination with desk top administration or desktop management:
- The installation of a client management solution may be sensible even for a small number of PC workstations. The usefulness of a client management solution will multiply as soon as geographically diverse locations are in existence or added.
- License management and software asset management (SAM).
- Development and adaptation of backup and recovery strategies.
- Data encryption for notebooks.
- Introduction or adaptation of IT policies, IT-guidelines or an IT-safety concept.
- Training courses for a wide variety of sectors and applications.
