System Administration
System Administration
Communication, electronic filing systems and general productivity rely heavily on your computer systems. In many cases, too little or too much attention is given to system administration. Both scenarios cost your company money.
A large internal IT department, as well as each full-time system administrator you employ, will generate expenses, regardless of the actual workload. However, if system administration is neglected, enormous frictional costs may occur. Outdated or damaged hardware may bring your company’s operations to a standstill. Additionally, inefficient usage of existing resources and missing infrastructure may cause workflows to become ineffective.
We offer services covering all aspects of system administration. Use the services of the IT department when you really need it, rather than just because it is available. Additional advantages for your company are fixed budgeted costs and better cost transparency.
Our system administration services include:
- Monitoring and maintenance of your IT-systems.
- Consulting services for hardware and software upgrades.
- Carrying out of RMA or repairs.
- Documentation of IT-systems.
Server Management for Linux, Unix and Microsoft Systeme
Desktop Management for Notebooks, PCs and Workstations. User Helpdesk based on SLAs
IT Lifecycle Management and Software Asset Managements (SAM)
You can concentrate on your core business and rely on us to optimise your resources, manage your complete IT-infrastructure or handle special projects, and specific sectors.
Annual contract:
Our annual contracts are based on service level agreements. Inquiries by telephone/mail:
- During business hours Monday-Friday from 7 a. m. to 5 p. m.
- If required, 24/7 service is available.
On-site services:
On-site services are optionally available outside regular business hours (including weekends) to minimise interruptions to your workflow. Within Vienna city limits there will be no extra charges for travel to your premises. Outside Vienna city limits we charge a flat fee for travel and/or days required.
Without a service contract:
We offer hardware and software support services even without an annual service contract. The service provided and billing will be on a fixed charge basis within the framework of a general service contract, or, as the case may be, on your individual service instructions.
Your advantages:
- Clearly defined services.
- Fixed budgetable cost.
- High cost transparency.
- We assign a specific project manager who knows your company and requirements.
- Clearly defined response times.
- Written monthly report on maintenance and services.
